Return and refund policy

Note:
To help us process your return or replacement smoothly, an unboxing video is mandatory. This helps us verify any product issues and ensures a quick resolution.

Packaging Guidelines

Please send the item back in its original packaging.
Make sure it’s securely packed to avoid damage during transit.

Product Condition

The product must be in the same condition as you received it.
Ensure all original accessories, manuals, and components are included.

Proof of Purchase

Don’t forget to include the original receipt or proof of purchase along with the return.

Reason for Return

Please share a short explanation of why you're returning the item. This helps us improve and serve you better.

How to Initiate a Return

Reach out to our customer support team to get started.

Return Timeframe

Returns must be initiated within 3 days from the date of Delivery.

Return Shipping

Shipping costs are to be borne by the customer, unless our support team advises otherwise.

Product Inspection

Once we receive the product, our team will inspect its condition.

Based on this, we’ll confirm whether the item is eligible for a refund or replacement.

Refunds & Replacements

If the return meets all conditions, you'll be eligible for either a full refund (to the original payment method) or a replacement, depending on the issue reported.

For Damaged or Defective Products

If the item you received has a manufacturing defect, please let us know within 48 hours of delivery.

Email us at thedailycrate01@gmail.com or whatsapp us on +91 9256280197 with clear images of the defect and your order details so we can assist you quickly.

Customer Support Availability

Our team is here to help Monday to Friday. Weekends will not be considered in Return Deadline.

Government Holidays

We’re committed to providing a smooth and hassle-free return experience!